HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders, either to a Customer or Designer, will normally be fulfilled within 2 business days of receipt. An additional 2-7 days are then required for delivery depending on shipping method chosen.
IF I PLACE MY ORDER TODAY, WHEN DOES IT SHIP?
With the significant volume of orders received daily, we strive to have all orders fulfilled within 2 business days of receipt. This time frame includes the necessary time needed to verify orders prior to being shipped to ensure accurate processing.
HOW DO I CANCEL OR CHANGE MY ORDER?
Unfortunately, due to our fast fulfillment times, we are unable to make changes to orders once they have been placed. If you put an invalid mailing address, your order will ship to that address + be returned to the warehouse. A new shipment will have to be generated + an additional ship charge will apply.
I HAVE QUESTIONS REGARDING MY ORDER. WHO SHOULD I CONTACT?
If you have any questions regarding your order, please contact your Origami Owl
Designer. If you are unable to reach your Designer, our
Customer Care team is also
available to help you. Contact
us here, or call Monday through Friday 8 a.m. - 9 p.m. (EST) at (888) 491-0331.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment for online transactions: MasterCard, Visa, American Express + Discover.
ARE THERE PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE?
At this time, we do not offer price adjustments.
IS YOUR WEBSITE SECURE?
Origami Owl is committed to protecting your personal information + providing a secure online shopping experience. We use industry standard encryption + password protection technologies such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide secure online transactions.
WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?
At Origami Owl, we value your privacy. It is our policy never to sell, rent, barter or trade personal information with any third parties.
MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?
At this time, Origami Owl only accepts orders within the fifty (50) United States, Puerto Rico + APO/FPO addresses. Origami Owl only offers Standard shipping to domestic P.O. Boxes, Puerto Rico, + APO/FPO Military addresses.* For your protection, we will not ship merchandise if we are unable to verify your billing address.
*Shipping methods are subject to change depending on final destination.
SHIPPING + DELIVERY
HOW DO I TRACK MY ORDER STATUS?
You will receive an email containing your tracking number once your order ships. If you have questions about the shipment of your order, please contact your Origami Owl Designer.
WHAT COULD DELAY MY ORDER?
During periods of increased demand, including holidays or new product launches, you may experience a delay in the shipment of your order. We strive to always ship available items within 2 business days of order submission. Please allow additional time for shipping, based on your preferred selected shipping method.
ORDER OR PRODUCT ISSUES?
We want your experience at Origami Owl to be great. Our goal is to make product returns easy and hassle-free. Returns are accepted for any reason within 90 days – no restocking fee.
If you need assistance with a refund or replacement, start with your Designer. Please let your Designer know about any order issues within 30 days from the date of your purchase. Don’t forget to keep your receipts! If you don’t know who your Designer is, or you can’t reach her, please contact us here.
Click here to access our online claim form.
If you would like a refund, submit your claim within 30 days of the original order shipment date and we will issue a refund for the cost of the items. If you request a refund after 30 days, only product credit is available. Shipping costs are not refundable.
- If you need to make an exchange for a different item, please see your Designer. Alternatively, you can submit a claim within 90 days to receive product credit for the cost of the initial items purchased and use that credit to purchase a different product.
- If you need a replacement, submit your claim within 90 days of original order shipment.
- If you need a refund, submit your claim within 30 days of original order shipment date and we will issue a refund for the cost of the items. If you want a refund after 30 days, this will be made only in the form of product credit.
Examples of manufacturer defect:
- Non-functional clasp
- Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing
from wear or time)
- Jump ring or chain link that is not closed properly
- Epoxy (adhesive - glass or crystals are loose)
Please note: This warranty does not cover merchandise damaged through normal wear, accident or misuse (glass breakage due to mishandling, wearing in water, etc.). Upon receipt of your order, please check it carefully for accuracy. We reserve the right to send a RMA (Return Material Authorization) before providing replacements, refunds or credits to help support our quality assurance efforts.
We’re here to help!
Please use our online claim form , or call us at (888) 491-0331, Monday through Friday 8 a.m. – 9 p.m. (EST).
ORIGAMI OWL JEWELRY
HOW DO I CARE FOR MY ORIGAMI OWL JEWELRY?
Handle with care: The glass on your Living Lockets™ is fragile + can break. Handle with grace + caution.
Avoid water: Always remove your jewelry before entering water. Living Lockets are not waterproof.
Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently rub all pieces with dry polishing cloth in a circular motion until shine is restored. To polish your CORE sterling silver jewelry pieces, use a sterling silver polishing cloth.
Remove: Take off your jewelry when using harsh chemicals, applying beauty products or perfume and avoid extreme heat or cold.
WHERE IS ORIGAMI OWL JEWELRY MANUFACTURED?
Origami Owl manufactures jewelry in the United States + Asia. Our creations are designed by Origami Owl + are lovingly crafted by highly skilled jewelry artisans.
HOW DO I CONTACT ORIGAMI OWL?
As a customer, your first point of contact is always your Designer.
If you have questions for Origami Owl's corporate office, you can contact us directly
You can also write to us at: Origami Owl 410 S. Benson Lane Ste. 1 Chandler, AZ 85224
To speak with a friendly Customer
Care representative call (888) 491-0331 Monday through Friday 8 a.m. – 9 p.m. (EST).
I HAVE AN AWESOME IDEA - WHERE DO I GO?
Origami Owl loves your feedback + we always look to expand our selection of what we have to offer. Please add all product suggestions to our Wish List.
HOW CAN I LOCATE A DESIGNER TO SHOP WITH?
Origami Owl jewelry is available through online sales on our Designers' officially sanctioned websites + through Origami Owl Designers. For help locating a Designer in your area, click here.
WHAT ARE THE REQUIREMENTS FOR BECOMING AN ORIGAMI OWL DESIGNER?
As an Origami Owl Designer, you have the opportunity to increase friendships, earn a competitive income + develop professionally. The basic requirements of becoming an Origami Owl Designer are as follows:
- Be at least 18 years of age
- Be a permanent resident of the United States or Puerto Rico + have a valid Social Security number or Federal Taxpayer Identification number
- Not be in jail or prison or otherwise confined to a correctional institution
- Complete + submit a Designer Agreement that is accepted by Origami Owl (Origami Owl reserves the right to accept or reject a Designer Agreement at its sole discretion)
- Purchase an Origami Owl Business Package (Note: the purchase of a Business Package is optional for residents of North Dakota)
- Have a valid email address; +
- Have a valid credit card
- Any proprietorship doing business under an assumed name (DBA) must also submit a copy of its certificate of DBA
- A business entity (i.e., a corporation, limited liability Origami Owl, partnership or trust) applying to become a Designer must submit a copy of their corporate resolution + comply with the requirements outlined above
HOW DO I PURCHASE JEWELRY AS A DESIGNER?
Designers may order any variety of jewelry products from our collections at 30-50% off retail through their Origami Owl Back Office.
HOW DO I GENERATE INCOME?
There are many ways to earn income with Origami Owl's line of customizable jewelry! Whether you prefer hosting in-home Jewelry Bars, events, utilizing your personalized e-commerce website, or by mentoring others on how to share Origami Owl's unique jewelry experience. We offer a very special, customizable product + the opportunity to earn money in a career that's fun + flexible. Our Career Plan is designed to provide the correct path for success + incentives that will compensate you.
HOW MUCH MONEY CAN I EXPECT TO EARN AS AN ORIGAMI OWL DESIGNER?
The best part of a career with Origami Owl is that there are so many ways to be successful! The amount of money you may make as a Designer will depend upon many factors, including your personal goals + the amount of time + effort you choose to invest. As a Designer, you decide how many hours you want to work. Many Designers operate their businesses part-time, with the goal of meeting short-term financial goals. Others choose to build their business to the extent that they are able to leave their current job + focus full time on their Origami Owl career.
HOW MUCH INVENTORY DO I NEED TO PURCHASE AS AN ORIGAMI OWL DESIGNER?
The first thing to remember is that purchasing inventory is a personal decision + it's certainly not a requirement for you to begin your Origami Owl business. We always recommend that you decide what activity level you intend to pursue in your new venture + then invest in a level of inventory that supports that activity. Remember, you can hold an amazing Jewelry Bar with the inventory that comes in a Business Package!
Origami Owl provides many materials designed to help you succeed. You also have the opportunity to ask other successful Designers, such as your personal Mentor for tips + advice on selling Origami Owl Custom Jewelry.
AM I ALLOWED TO PROMOTE MY BUSINESS OR OTHER PRODUCTS ON MY SOCIAL MEDIA CHANNELS?
Yes. However, Origami Owl Designers may not promote their personal business on the Origami Owl Facebook page or respond to anyone looking for a Designer in their area. Visitors to our page may not promote any other product or income opportunity unrelated to Origami Owl on our Facebook page.
HOW OFTEN DOES ORIGAMI OWL INTRODUCE NEW PRODUCTS?
In a marketplace driven by innovation, it is critical to stay competitive by introducing new products. Origami Owl is always innovating new products to keep up with current trends. Fresh new innovations in jewelry + unique one-of-a-kind pieces will always have a special place in our hearts + the hearts of our Designers.
As we continue to grow + expand our product offerings, we strive to design packaging that not only complements our jewelry but also displays our sophisticated + whimsical branding elements.
HOW DO I GET STARTED?
- How do I signup?
- Select your Business Launch Package
- Complete the Designer Enrollment form online. If a Mentor shared this opportunity with you then you'll need the last name + Designer ID # of the Mentor.
- Kick off your new profession as an Origami Owl Designer by holding your first Origami Owl Jewelry Party!
- How will I get paid?
- Designers have the opportunity to sell products from their personal inventory + instantly keep the profits. For commission payments + orders from the Designers e-commerce website, the Designer’s commission payments will be paid directly to a PayQuicker account, which the Designer sets up when he or she enrolls. Commissions are paid weekly + monthly (depending on the type of payment).